1. DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
Yes, we do! We ship worldwide.
2. WHERE DO YOU SHIP FROM?
The majority of our inventory is sold from our warehouses in the United States with a select few items from other distributors in other countries overseas. That being said, sometimes your order may come in different packages at different times.
3. WHEN CAN I EXPECT TRACKING INFORMATION? I DIDN'T RECEIVE ANY NOTIFICATION EMAILS OF AN ORDER CONFIRMATION OR TRACKING, WHERE CAN I GET THAT?
Typically the shipping carriers update their system slowly (several days may pass before you get tracking). If you haven't received it within a week's time frame, first we would advise to check your spam/junk folder in a case and make sure you entered your correct email address upon ordering. If all else fails and nothing is there, please contact us directly at firstname.lastname@example.org and we can assist you!
4. WHAT IS YOUR STORE'S RETURN AND EXCHANGE POLICY?
All our products are backed by 365 days Money Back Guarantee. If you want to return your order, please contact us at email@example.com.
5. WILL YOU WORK WITH BLOGGERS, SOCIAL MEDIA FAMOUS, ETC?
Generally yes, please send us your information, social media accounts, and any other helpful information to us at firstname.lastname@example.org and we will review it.
6. CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.
7. HOW SECURE IS MY PERSONAL INFORMATION?
Careyourdog.com uses the highest industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.
8. HOW LONG WILL IT TAKE MY DOMESTIC (U.S) ORDERS TO GET TO ME?
Once you receive your shipping confirmation email allow 2- 3 weeks for delivery. We have many fulfillment centers around the world to ensure your products get delivered to you as quickly as possible.