Shipping & Returns
If after 30 days. you still haven't received your order, please email us and we will escalate the matter to our tier 2 support team and refund your money completely, no questions asked.
Shipping methods & delivery time
|Shipping Method||Cost||Delivery Time|
|Standard Shipping||Free||14 to 21 business days|
Orders will be processed and shipped within 2 business days of ordering.
How do I know if my package has shipped and is on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for its status to update.
My tracking info shows my package was delivered, but I never received it
We know how important your order is! CareYourDog provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
FREE Returns and Exchanges
We accept returns within 365 days of purchase (AKA the date listed on your receipt)
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be in the state you received them, and in the original packaging) or receive another product of your choice that will be shipped to you free of charge. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for the return. Just contact us on Messenger or email@example.com - your shipping costs are prepaid.